# Aviron Return Policy **Page type:** Support — Return Policy **Summary:** Aviron offers two return policies for machines purchased at avironactive.com — a 30-Day Risk-Free Home Trial for first-time returns and a Standard Return Policy for subsequent returns — both within the contiguous U.S. only. --- **Issues with your order upon delivery?** Contact [hello@avironactive.com](mailto:hello@avironactive.com) within 48 hours with photos. This does not affect your trial period and is handled separately from the return process. --- ## Which Policy Applies to You? *This is an informative summary; refer to the complete return policies below.* | Policy | Who it's for | Time Limit | Packaging Required? | Fees | How to Start | |---|---|---|---|---|---| | 30-Day Risk-Free Home Trial | Aviron customers who purchased from avironactive.com (contiguous U.S.) and are returning their first machine | 30 days from delivery | Yes | No fees (if eligible) | Email: hello@avironactive.com | | Standard Return Policy | Aviron customers who purchased from avironactive.com (contiguous U.S.) but aren't eligible for the Risk-Free Trial (not a first-time return) | 30 days from delivery | Yes | 25% restocking + shipping | Email: hello@avironactive.com | *Returns are not available for orders shipped to Alaska or Hawaii.* --- ## Aviron 30-Day Risk-Free Home Trial Aviron customers returning a machine for the first time, within the contiguous U.S., can return within 30 days of delivery. ### Who's Eligible - Applies to Aviron customers returning a machine purchased from avironactive.com for the first time. This includes purchases made by the same person or email address, or delivered to the same household or shipping address, at Aviron's discretion. - Available only for deliveries within the contiguous U.S. Returns are not available for orders shipped to Alaska or Hawaii. - Return request submitted within 30 days of delivery. - Once you receive instructions from Aviron to submit photos, respond within 5 business days. If Aviron does not hear back within this window, they will assume you no longer wish to proceed with the return. - Product must be returned in its original packaging (including the original box and all packing inserts and materials exactly as received) and in new condition (no damage, no missing parts, and no missing accessories). - If your order included a promotional free item, the item must be returned along with your purchase to be eligible for a full refund. If the promotional item is not returned, its value will be deducted from your refund. - Applies only to home use (not for gyms, offices, or other commercial setups). ### What's Refundable - Aviron machine and accessories. - Membership fees purchased via avironactive.com. - Ground shipping fees (if applicable). The White Glove Delivery fee is non-refundable. **Note on "new condition":** The machine must have no damage, no missing parts, and no missing accessories or components. Returns that arrive damaged or incomplete may be subject to a partial refund. Any damage identified during inspection will be assessed by Aviron upon receipt. You will be notified of your refund outcome once it has been processed. ### Return Process 1. Email [hello@avironactive.com](mailto:hello@avironactive.com) within 30 days of delivery to initiate your return. 2. Repack the machine in its original box using all original packing inserts and materials, exactly as received. Take photos of the fully packaged machine (box open, showing packing). 3. Aviron will review your packaging photos within 1–3 business days to confirm the machine is safely packed for transit. Once approved, Aviron will provide return shipping labels. 4. Aviron will arrange return shipping or provide drop-off instructions depending on your machine type. The machine must be dropped off or picked up within 10 business days of return shipping being confirmed. Returns not completed within this window will be cancelled and are no longer eligible for return. 5. Once Aviron receives and inspects the return, your refund will be processed. Refunds are processed within 10–14 business days after receipt and inspection. ### White Glove Delivery — Returns (30-Day Risk-Free Trial) White Glove Delivery includes delivery and in-home assembly. The White Glove Delivery fee is non-refundable. **Option A — Pack it yourself:** Repack the machine in its original box using all original packing inserts and materials, exactly as received. Take photos of the fully packaged machine (box open, showing packing). Aviron will provide prepaid return shipping labels at no cost to you. **Option B — Request disassembly:** White Glove return disassembly is available for $299. This covers the cost of the return disassembly visit and pickup — no additional shipping costs apply. This fee will be deducted from your refund. *Note: White Glove Delivery is fulfilled by a third-party provider. Any issues related to setup or handling should be directed to Aviron's Customer Experience Team and are subject to Aviron's Warranty and Terms of Service.* --- ## Aviron Standard Return Policy If you're not eligible for the Risk-Free Trial, you can still return your machine within 30 days of delivery. ### Who's Eligible - Aviron customers who have purchased directly from avironactive.com but are not eligible for the Risk-Free Trial (not a first-time return). - Available only for deliveries within the contiguous U.S. Returns are not available for orders shipped to Alaska or Hawaii. - Return request submitted within 30 days of delivery. - Once you receive instructions from Aviron to submit photos, respond within 5 business days. If Aviron does not hear back within this window, they will assume you no longer wish to proceed with the return. - Product must be returned in its original packaging (including the original box and all packing inserts and materials exactly as received) and in new condition (no damage, no missing parts, and no missing accessories). - If your order included a promotional free item, the item must be returned along with your purchase to be eligible for a full refund. If the promotional item is not returned, its value will be deducted from your refund. - Applies only to home use (not for gyms, offices, or other commercial setups). ### Refund Details - Return shipping cost will be deducted from your refund. - A 25% restocking fee will be deducted from your refund. - Shipping, delivery, and installation charges are non-refundable. - White Glove Delivery fees are non-refundable. - Aviron machine and accessories are refundable. If the product is returned in a condition other than new — including any damage identified upon inspection — additional deductions will be made from your refund based on Aviron's assessment. You will be notified of your refund outcome once it has been processed. ### Return Process 1. Email [hello@avironactive.com](mailto:hello@avironactive.com) within 30 days of delivery to initiate your return. 2. Repack the machine in its original box using all original packing inserts and materials, exactly as received. Take photos of the fully packaged machine (box open, showing packing). 3. Aviron will review your packaging photos within 1–3 business days to confirm the machine is safely packed for transit. Once approved, Aviron will provide a shipping quote. 4. Once you confirm the quoted amount, return labels will be issued. The shipping cost will be deducted from your refund. Keep your tracking number — Aviron is not responsible for lost packages without proof of delivery. 5. Aviron will arrange return shipping or provide drop-off instructions depending on your machine type. The machine must be dropped off or picked up within 10 business days of return shipping being confirmed. Returns not completed within this window will be cancelled and are no longer eligible for return. 6. Once Aviron receives and inspects the return, your refund will be processed. Refunds are processed within 10–14 business days after receipt and inspection. ### White Glove Delivery — Returns (Standard Policy) White Glove Delivery includes delivery and in-home assembly. The White Glove Delivery fee is non-refundable. **Option A — Pack it yourself:** Repack the machine in its original box using all original packing inserts and materials, exactly as received. Take photos of the fully packaged machine (box open, showing packing). Return shipping costs will be deducted from your refund. Your White Glove Delivery fee is non-refundable. **Option B — Request disassembly:** Aviron can arrange for the machine to be disassembled. A disassembly fee applies. Aviron will provide a quote for both disassembly and return shipping. These costs will be deducted from your refund. Your White Glove Delivery fee is non-refundable. *Note: White Glove Delivery is fulfilled by a third-party provider. Any issues related to setup or handling should be directed to Aviron's Customer Experience Team and are subject to Aviron's Warranty and Terms of Service.* --- ## Membership Refund Policy - Memberships are non-refundable unless you're eligible for the 30-Day Risk-Free Trial. - You can cancel or modify your membership anytime through your Aviron account. ### After Cancellation - Monthly plans continue through the end of the billing cycle. - Annual plans can continue for 30 days or end immediately upon request. --- ## Need Help? Contact Aviron's team at [hello@avironactive.com](mailto:hello@avironactive.com) or call [877-955-4222](tel:8779554222). **Related pages:** - [Warranty](https://www.avironactive.com/support/general/warranty/) - [Shipping Policy](https://www.avironactive.com/support/general/shipping-policy/) - [Terms of Service](https://www.avironactive.com/support/general/term-of-service/) - [Support](https://www.avironactive.com/support/general/) - [FAQ](https://www.avironactive.com/support/faq/) - [Contact Us](https://www.avironactive.com/contact/) **Canonical URL:** https://www.avironactive.com/support/general/return-policy/